FAQ

Yes, and at any time. Call us toll-free 24/7 at 1-888-262-6224 to place your order.

Once your order is placed, we do our best to prepare it for shipment immediately. In most cases, we can't change or cancel your order, but contact us at orderquestions@coach.com or 1-888-262-6224 and we'll do our best to help.

Once you place an order, you'll receive a confirmation number and a confirmation email to confirm your order is being processed. If you don't receive a confirmation email within 24 hours, call us at 1-888-262-6224.

Ask away. Contact us at orderquestions@coach.com or 1-888-262-6224.

Yes, we do. If a full-price item has been marked down within 7 days of your purchase, you may bring it to a Coach Retail store along with your receipt or call us at 888.262.6224 for a price adjustment. Please note that there will be no price adjustments given for sale items that are further discounted.

Coach.com does not accept orders with billing or shipping addresses outside of the United States, Puerto Rico and Canada, but you can place an international order by calling us at 1.888.262.6224.

• Visa
• Mastercard
• American Express
• Discover
• Diners Club
• JCB
• PayPal
• Apple Pay
• Klarna
• Coach Gift Cards

We do not accept checks, cash, or money orders online.

Using Multiple Credit Cards:

Up to two cards can be used on one order at checkout.

How to add a Promotion Code:

Sitewide promotions will automatically be applied once an eligible item is added to the cart. One-time use promotion codes can be added at checkout in the "Apply Promo" box. Please ensure that all requirements are met and that the code is typed exactly as given.

Klarna is an alternate payment method that allows you to split your purchase into 4 interest-free payments. To use Klarna to pay for your purchase, choose Klarna in the checkout. Your purchase will be split into 4 interest-free payments. The first payment will be taken from your credit or debit card when your order is shipped. The remaining three payments will be automatically charged to your card 14, 28, and 42 days later.

If your basket is eligible for 4 interest-free payments with Klarna, you will be able to select Klarna as a payment method during checkout. After your order is shipped, you will be charged for the first quarter of the total amount. Klarna will send a notification once the payment has been processed. You will be informed ahead of time before the next payments.

To sign up, you will need :
1. A US-issued debit or credit card. Klarna currently accepts most debit and credit cards (i.e., Mastercard, Visa, Discover). Please note, prepaid cards are not accepted.
2. To be 18 years of age or over
3. An SMS-capable phone number
4. A US residential address

We want you to be completely happy with your Coach purchase. If you are not satisfied with your purchase, Coach.com orders made with the Klarna payment method may be returned by mail or to a Coach Retail Store for refund to the original form of payment. For refunds on these orders, items must be returned to our Jacksonville facility (see below for shipping address) or a Coach Retail Store within 30 days of purchase. (Note: Items must be unworn, unused and include all tags, parts and accessories). We're also happy to assist you with an exchange or offer merchandise credit for new, unused items returned to a Coach store within 30 days of purchase.

We're sorry, but customized items & Made to Orders cannot be returned or exchanged. This includes Coach Create or monogrammed items and cut-to-size belts. If you're not satisfied with your customized Coach Create piece, however, bring it to a Coach store with customization services and our craftsmen will switch out your embellishments for free.

CSI Returns
One Coach Way
Jacksonville, FL 32218

If you have paid for your order with a card, the refund will be made to the same card. Returned or cancelled orders should first be registered with Coach. The refund will be processed within the next 14 days of Coach logging the returned or cancelled order.

Once Coach has received the return (partial or full) and you have received our confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you've made a partial return. With a full return, Klarna shall refund any payments collected and cancel any future scheduled payments. You are always able to monitor the status of your order in the Klarna app.

Yes, there will be an option to pay off early in the Klarna email correspondence OR via the Klarna App.

Cancellations are subject to our cancellation policy. To cancel your order, please contact us. Once we have confirmed the cancellation, Klarna will update your payments accordingly and you can check the status of your payments anytime in your Klarna app. Refund processing times vary and can take up to 14 days depending on your financial institution. To check the status of your refund, please confirm first we have updated your payments accordingly and check if you might have already been refunded to your original payment method. If 14 days have passed since the issue of credit and you are still missing your refund, please contact Klarna for further support.

You can live chat with Klarna's customer service agents 24/7 to request that your contact details be updated. Please quote your statement number if you have received a statement by post.

When you choose to pay over four (4) interest-free payments, Klarna may perform a soft credit check. This type of credit check will not impact your credit score.

You can reach Klarna customer service anytime by calling 844-KLARNA1 (844-552-7621), or download the Klarna App to manage your payments directly.

Select Coach stores now offer pickup and virtual shopping appointments. Learn more about this new way to shop here, and please call ahead to see if your local store is offering this service.

Click here to unsubscribe. You can also unsubscribe by calling us at 1-800-444-3611, by emailing us at privacy@coach.com or by clicking on the unsubscribe link at the bottom of any Coach email in your inbox.

Coach and its parent company Tapestry, Inc. care about the quality, workmanship and authenticity of every product we sell. Counterfeiting is illegal. Counterfeit products do not undergo inspection processes and often do not adhere to safety, health and wage regulations, including child labor and human rights laws. Counterfeiting has been linked to organized crime, child labor, and terrorism. Counterfeits can also harm the economy, including through lost revenues, jobs and taxes. It is estimated that counterfeiting costs the United States economy 250 to 500 billion dollars a year.

To help protect our Coach brand and consumers from counterfeits, we work with law enforcement and customs officials in the United States and around the world to stop the shipment and sale of counterfeit goods. We also monitor online and offline channels for counterfeit merchandise.

Authentic Coach products are sold by Coach retail and outlet stores and online at www.coach.com, www.coachoutlet.com, world.coach.com or at authorized department stores and specialty stores. To find a store near you, visit store locator.

We do not respond to requests to authenticate product or identify authorized distributors. Please note that if a deal or price sounds too good to be true, it probably is. We do not sell our products at flea markets, through street vendors, or in kiosks in malls.

Be wary of counterfeit websites which claim to be "official." Websites offering counterfeit product often use misspellings of the actual word "Coach" in the URL. They may also imitate the layout and overall appearance of coach.com. These websites may also appear on search engine results. A few examples are: coachoutletfactory.org, coachbags.biz, coachonline.us.com

Auction websites may have counterfeit goods available for purchase despite language on the product's listing claiming that it is "authentic."

You can report infringing and counterfeit listings through our counterfeit reporting form, which you can access here. You can also make a report by calling our counterfeit hotline: 1-833-768-1778. We work to combat the unauthorized production and sale of counterfeit Coach merchandise, and appreciate any information you could share to assist us in our efforts. Please provide as much information as possible, including, for example, the location of the merchandise and the type and number of products being offered for sale. Providing as much information is helpful to our anti-counterfeiting efforts.

Counterfeits can be reported using the form and the hotline anonymously. We only use your email address to file and investigate your report. You have certain rights under applicable privacy laws. Please see the applicable privacy policy at the footer of each of our brand websites in the country in which you live for more information on our data handling practices.

If a full-price item has been marked down within 7 days of your purchase, you may bring it to a Coach Retail store along with your receipt or call us at 888.262.6224 for a price adjustment. Upon request, coach.com prices will be honored in stores. Please note that there will be no price adjustments given for sale items that are further discounted.

If you'd like to stop receiving our emails, you can:
• Click the "unsubscribe" link at the bottom of our emails.
• Enter your email address and choose "unsubscribe" at this link: https://www.coach.com/emailpreferences
• Email us at privacy@tapestry.com

How can I unsubscribe from Coach SMS (text) messages?

If you'd like to stop receiving our texts, you can:
• Reply "STOP" to our SMS messages
• Manage your communication preferences in your account (log in here)

Where can I see my rewards?

Sign into your account at www.coach.com or www.coachoutlet.com to see your rewards on your Insider dashboard. You can also see special offers tailored to you, exclusive product drops and learn more about your Coach Insider benefits.

Who can join Coach Insider and how?

All U.S. and Canada residents, 18 and older, are welcome to join. To become an Insider, all you have to do is create an account online at www.coach.com or www.coachoutlet.com or sign up with an associate in one of our stores.

Can I redeem my rewards at any Coach store?  

You sure can! The Coach Insider program is now available to both Coach and Coach Outlet customers.

Can I redeem my rewards at Coach and Coach Outlet stores located in Canada?

Yes, you can.

I signed up to become a Coach Insider at a store. How do I finish setting up my account online?

You'll receive an email with a link to finish setting up your account. The link expires in 12 hours. If your link has expired, sign into your account at www.coach.com or www.coachoutlet.com and click on "Forgot Password" to reset your password.

How do I redeem my birthday reward?

All Coach Insiders are eligible to redeem one birthday reward per year during their birthday month. You'll receive an email with redemption instructions, so it's important that you opt in to receive marketing emails from Coach. Want to make sure you're on the birthday list? Add your birthday to your account and update your email preferences.

What is the customization reward?

All Coach Insiders can receive free customizations on two customization-eligible products per calendar year, of up to $125 worth of embellishments or digital printing for each product. This reward may be redeemed at Coach stores with Coach Create stations and on www.coach.com as of 9.30.21. It is currently not available at Coach Outlet stores or on CoachOutlet.com. Additional terms and conditions may apply.

What is the Coach Re(Loved) Exchange program?

In order to participate in the Coach Re(Loved) Exchange program, you must be a Coach Insider. You can access your credits in your Insider dashboard. More details can be found here. The reward is not currently available in Coach Outlet stores or at CoachOutlet.com.

What are Insider Ideas?

Throughout the year, Coach Insiders will be invited to share input on a topic related to Coach, Coach Outlet or the Coach Insider program. This could be voting on the next gift with purchase, early access collection, future Insider rewards and so much more. Your feedback will help to shape and influence the future of the Insider program.

Can I lose my rewards? Do they expire?

We encourage you to redeem your rewards often so you can make the most of your Coach Insider membership. Certain rewards and offers expire, so be sure to check expiration dates on your Insider dashboard.

What happens to my reward if my order is canceled?

If your order is canceled, please contact Customer Service at coachinsider@coach.com.

Can I use my rewards on past purchases or if I forget to use it during checkout, can I redeem it post purchase?

We're sorry but once a transaction is complete, you can no longer redeem your reward for that purchase.

What are Insider events and how do I get early access?

Throughout the year, you'll get early access to sales and special product drops. You'll also receive invitations to Coach Insider exclusive events. Be sure to list your local Coach or Coach Outlet store under "My Preferences" so you don't miss a thing.

How can I shop Insider exclusive product drops?

In order to shop product drops, you need to be signed in to Coach or CoachOutlet.com. You can find exciting product drops on your Insider dashboard or on these product drop pages:
www.coach.com/Product-Drops
www.coachoutlet.com/Product-Drops

How can I opt out of marketing emails?

You can unsubscribe from our marketing emails or SMS communications. To unsubscribe from email marketing, please click the "unsubscribe" link at the bottom of any email that you receive or email us at privacy@tapestry.com. To unsubscribe from SMS communications, follow the instructions in the message. Please note that if you have already requested products or services when you decide to withdraw consent, there may be a short period of time for us to update your preferences and ensure that we honor your request.

How can I cancel my Coach Insider membership?

Call Customer Care to cancel membership at 1-888-262-6224 phone number

How is my personal information used as a Coach Insider?

As a member of the Coach Insider loyalty program, your personal information will be used to administer your account and to provide you with rewards and recommendations. For further details, please see our Privacy Policy. If you have any questions, contact the Privacy Team at privacy@tapestry.com.

What else do I need to know?

The Coach Outlet Terms of Use and the Coach Terms of Use apply to your participation in the Coach Insider program.

What if I have additional questions?

Ask away. We love hearing from you. Contact us at coachinsider@coach.com.

We can repair Leather Goods, like bags, wallets, wristlets and some accessories. For other items, like clothing, footwear, watches and eyewear, please give us a call at 1-800-307-0040, contact us online, or visit your local store.

How do repairs work?

You can begin your repair one of two ways:

• In Store: Simply bring your item to any Coach store. You can find your nearest store by clicking here. At the store, our experts will guide you through the process of sending your bag to our Coach Repairs Workshop for further evaluation. Please bring a copy of your receipt or order confirmation, if possible, to assist the store associate in finding your purchase history.
  
  
• By Mail: If you are unable to visit a Coach store, please print and include the Warranty Service Request Form found here (this document is required to evaluate your repair). You may send your item to our Coach Repairs Workshop to the address listed on the form via an insured trackable service like UPS or FedEx.

Once your item is received, you'll receive an email confirmation from the Coach Repairs Workshop. Then, our repair specialists will carefully assess your item to make sure it can be repaired without compromising its integrity. Depending on the type of repair needed, repairs can take 4 to 6 weeks to complete. Please note that our repair workshop is unable to remove stains or refurbish leather. If your item is deemed unrepairable, it will be returned to you and any fees charged will be automatically refunded. After your item is repaired, we'll send you an email with tracking information once it ships.

How long does a repair take?

After we email you to confirm that your item has been received and evaluated, the total repair process typically takes 4 to 6 weeks.

What if my item can't be repaired? Will I get it back?

If your item cannot be repaired, our repair workshop will ship it back at no cost to you. If your item is within its one-year warranty period, has a quality issue and cannot be repaired, we will first attempt to replace your item. If the item is not available, we will send you a merchandise credit for the full value of the item, including tax.

Are repairs free?

Every repair is done by hand by our expert craftspeople in the Coach Repair Workshop to our exacting standards of quality. If your item is within its warranty period and has a quality issue, repairs are complimentary. Beyond the warranty period and/or if the issue is not related to quality, there are set fees depending on the type of service. Fees start around $40.

Still have questions? Please visit Customer Care for more assistance.

Choosing "Notify Me" and submitting your email address ensures that you'll be updated about product availability. We'll send you an email by midnight, 5am or noon after the style is back in stock and available for purchase on coach.com.

Will I receive a Notify Me signup confirmation?

No—we'll just let you know when that item is back in stock and available for immediate purchase.

What is Pre-Order?

When Pre-Order is available, you can purchase Coach products early, before they're in stock. We'll ship your Pre-Order purchase as soon as it becomes available.

How does Pre-Order work?

When you complete a Pre-Order purchase, you'll receive a confirmation email with a receipt of your order and an estimated shipment date.