Returns

Extended holiday returns start now (so you can get a stress-free head start on the season). All purchases made between Friday, November 1, 2024 through Thursday, December 12, 2024 can be returned through Sunday, January 12, 2025.

We want you to love your Coach product, but we get that sometimes it doesn't work out. If you are not satisfied with your purchase, please return it to us by mail or to a Coach Retail store within 30 days for a refund in your original form of payment. (Note: Items must be unworn, unused and include all tags, parts and accessories.)

We're sorry, but customized items & made-to-order items cannot be returned or exchanged. This includes Coach Create or monogrammed items and cut-to-size belts. If you're not satisfied with your customized Coach Create piece, however, bring it to a Coach store with customization services and our craftsmen will switch out your embellishments for free.

Once your return is received, it could take up to 7-10 business days for it to be processed. Please allow 1-2 billing cycles for your financial institution to credit your account.

For Exchanges, please click here.